We understand that travel plans may change. The following cancellation policy applies to all confirmed bookings at Earthnest Eco Lodge.

Standard Cancellation Terms

• 60 days or more before arrival No cancellation fee applies.
• 59 to 31 days before arrival A 20% cancellation fee applies.
• 30 to 16 days before arrival A 50% cancellation fee applies.
• 15 days or less before arrival A 100% cancellation fee applies.
• No-shows A 100% cancellation fee applies.

All cancellation fees are calculated based on the total confirmed booking value.

High Season Cancellation Terms

During high season, the following conditions apply:

• A 20% deposit is required upon booking confirmation.
• If the booking is cancelled 60 days or more before arrival, the deposit may be credited toward a future booking, subject to availability.
• If cancelled between 30 and 60 days before arrival, the deposit is non-transferable and non-refundable.
• The remaining balance must be paid 30 days prior to arrival.
• If cancelled between 16 and 30 days before arrival, 50% of the total booking value may be credited toward a future booking.
• Cancellations made within 15 days of arrival will be charged 100% of the total booking value.

Credits issued for future bookings are valid for a limited period and are subject to availability.

General Conditions

• All cancellations must be submitted in writing (email or official communication channel).
• The effective date of cancellation is the date the written notice is received by Earthnest Eco Lodge.
• Refunds or credits, where applicable, will be processed within a reasonable administrative timeframe.
• Earthnest Eco Lodge reserves the right to amend this policy without prior notice.

Governing Law

This cancellation policy is governed by the laws of the Republic of Rwanda.